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Jenn Saunders-Haynes breaks down why catering fails inside most brands, and what it actually takes to build a scalable, profitable off-premises engine. This isn't about adding a catering tab to your website, it's about running catering like a real business. Jenn shares how brands like Subway operationalize catering across marketing, ops, and supply chain, why most teams never get alignment right, and where AI, marketplaces, and delivery are heading next.

Jenn Saunders-Haynes shares how food connects people across race, religion, and culture—and how that belief helped shape her journey to becoming the Catering Queen. She breaks down the keys to building a successful catering program and the power of cross-functional teamwork in driving growth.

Host Ben Alkire sits down with Jenn Saunders-Haynes to break down what it really takes to build a profitable, scalable catering operation. From launching catering programs at enterprise brands like Subway and GoToFoods to designing packaging used across 20,000+ locations, Jenn shares why first-party catering must be treated as its own business, not a side project of marketing or operations. The conversation covers who should own catering budget and operations, the KPIs that actually matter, and why owned guest data is critical to long-term profitability.

Jenn Saunders-Haynes emphasizes treating catering as its own business, navigating scaling challenges, and embracing AI’s potential. She underscores the power of local engagement, strong relationships, and staying passionate as off-premises channels continue to evolve.

Host Erle Dardick sits down with Jenn Saunders-Haynes to explore the case for executive-level catering leadership, and how a Chief Catering Officer coordinates across operations, marketing, and supply chain. The conversation covers community building in the catering industry, retaining talent through economic uncertainty, and the growing competition from non-restaurant players like grocery stores. Jenn also shares how catering management skills transfer directly to third-party delivery operations.

Explore the dynamic world of global catering with Jenn Saunders-Haynes. Discover how Jenn navigates the challenges and opportunities in the industry, emphasizing the importance of relationships, community, and leadership. Learn about her mission-driven approach to fostering diversity and inclusion, her involvement with the Miami-Dade Women's Chamber of Commerce, and her insights on the parallels between food and music. This episode provides valuable perspectives on creating meaningful connections and driving success in the hospitality industry.

In this expert panel featuring Jenn Saunders-Haynes, Kelly Grogan, Byron Duncan, and Nabeel Alamgir, the conversation dives into what it takes to build a strong foundation for catering growth—especially in the corporate space. Topics include building the right team, creating a winning sales strategy, meeting B2B customer expectations, and sustaining long-term success. Whether you're launching or scaling, this session is packed with insights to help you grow your corporate catering sales.